Refund Policy

Olivia’s Corner

Order Confirmation & Policy Acceptance

By placing an order with Olivia’s Corner, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

By completing your purchase, you acknowledge that:

  • You have reviewed and accepted our return conditions and timeframes

  • You agree to follow the return procedure outlined below

  • In the case of a payment dispute or chargeback, this policy and all related order records may be used as supporting documentation

Returns

If you are not fully satisfied with your purchase, eligible items may be returned within 30 days of delivery, provided all conditions below are met.

Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, and unwashed

  • Items must be in their original condition and packaging

  • Only standard inspection and handling may have occurred

  • Return shipping and handling costs are the responsibility of the customer

We reserve the right to decline returns if items show signs of wear, misuse, damage, or alteration not caused by us.

Once received, approved returns are typically processed within 7 business days.

How to Request a Return

To start a return request, please follow these steps:

  1. Email us at info@olivias-corner.com within 30 days of delivery

  2. Include the following information:

    • Order number

    • Reason for return

    • Your full name and shipping address

    • Photos of the item (required for damaged or defective products)

Please wait for return authorization and instructions before sending any items back.
Unauthorized returns or packages sent without approval may be refused.

We strongly recommend using a tracked shipping service and keeping your proof of shipment until the return has been completed.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery at info@olivias-corner.com and include:

  • Your order number

  • A short description of the issue

  • Clear photos or a short video showing the problem

Once reviewed:

  • We may offer a replacement, depending on availability and the nature of the issue

  • In some cases, returning the item may not be required

Replacements are typically processed within 7–14 business days.

Lost, Refused, or Unclaimed Packages

If your package is lost during transit:

  • Contact us with your order number and tracking information

  • We will assist with a courier investigation and arrange a replacement or refund if the loss is confirmed

If a package is refused, unclaimed, or returned due to an incorrect or incomplete address, a $35 CAD fee will be deducted from the refund to cover administrative and shipping costs.

Cancellations & Right of Withdrawal

You have the right to withdraw from your purchase within 30 days of receiving your order, in accordance with applicable consumer protection laws.

Please note:

  • Orders cannot be canceled once they have been shipped

  • If your order has already been dispatched, you may return it after delivery following our return process

To request a cancellation before shipment, email info@olivias-corner.com with a clear cancellation request.

Return shipping costs remain the responsibility of the buyer.

Chargebacks & Disputes

If you experience any issues with your order, we encourage you to contact us first so we can resolve the matter quickly and fairly.

In the event of a chargeback or dispute, we may submit supporting documentation to the payment provider, including:

  • Order confirmation details

  • Shipping and tracking information

  • Email communication and supporting images

Filing a chargeback without prior contact may delay resolution and could impact future purchasing eligibility.

Additional Information

  • Returns are sent to our central warehouse in Asia at the customer’s expense

  • We are not responsible for delays caused by shipping carriers or customs processing

  • Items sensitive to hygiene must be returned unused and in clean condition

  • Return shipping fees are not covered by Olivia’s Corner

Contact Us

For questions about this policy or assistance with a return, please contact our support team:

📧 info@olivias-corner.com